Feeback for support team
under review
C
Chris
On Thursday last week I put the weekly schedule out. When I clicked "publish" it kind of froze. Took about 10 minutes to actually publish, but did eventually work. I immediately started getting texts from staff asking why they only had shifts at 1 location. It seems Jolt unregistered them from 1 site or the other (I manage 2). I noticed my app didn't work at all. I emailed and left voicemails, sent screen shots.
Now its 4 days later, I cant log in to my schedule builder at all, none of the staff have access to their lists, temp logs, and can't request leave or swap shifts. For some reason I now have access to some other business (Rivington St?)'s schedule, but neither of my own.
I can't get through to support by phone, and have sent 6 emails. No response.
My feedback is, maybe answer the phone?
Michael
under review
Hi Chris, this sounds awful. Looking into this right away so we can get this sorted out.
It looks like your company name in Jolt is Banter and these are the locations I am showing in your account. Is this correct? Are you saying that 65 Rivington St. is not a location that should be in the Banter account? Or that you shouldn't have access to it.
C
Chris
Michael: 65 Rivington has nothing to do with me, or Banter. I shouldn't be able to see it. I understand how the mistake happened. The bigger issue is the path to resolving this. It's the 2nd time in 3 months Jolt has been entirely unusable for me.