Changelog
Follow up on the latest improvements and updates.
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Reporting for open and closed work orders.
What is it?
A report on open and closed work orders that lets you filter and group your work order data to assist in managing work orders.
Why does it matter?
This report is designed to help maintenance managers get a handle on how long open work orders are in progress and how long it takes to close work orders by work order type.
How does it work?
To see the report, log onto the
Web Portal
and navigate to Reporting | Work Order Report
.
1. Filters
- Use the filters at the top to select a date range, work order type, status (open/closed), and locations.2. Legend
- The number and percentage of selected work orders appears in the legend. The legend is scrollable if there are more than 4 work order types. 3. Data table
- Use the dropdown to select one of 4 different types of groupings. - Type- Work order type
- Location- The location the work order was created in
- Reporter- The user who created the work order
- Closer- The user who closed the work order. Note that when you group by closer, information about open work orders does not display.
The columns on the data table are defined as follows:
# Created
- A count of all of the work orders created in the selected filters. # Open
- Of the work orders that were created in the selected filters, how many are still open. Average age
- The average age of the open work ordersClosed
- Of the work orders created in the selected filters, how many are now closed.Days to Close
- The average amount of time it took to close the work orders that are closed.People who don’t have the
Jolt
app can create a work order by scanning a QR code.What is it?
New option to create a simple work order by scanning a QR code.
Why does it matter?
Some businesses want people to report issues even when they aren’t regular Jolt users.
How does it work?
One use case is a business who wants customers to be able to report issues with the public restrooms.
If you have a work order type that you want anyone to be able to submit issues for, take the following steps:
Print the QR Code
- On the Web Portal, navigate toLists | Work Ordersand click on theTemplatestab.
- Select the work order template you want to use.
- Click on the Settingstab and scroll down.
- Select the location you want to print a QR code for and click the Printbutton.
- Note that if you select multiple locations, you will get a page with a QR code for each location when it prints.
- Click Printto open the browser print dialogue and print the QR code.
****
Scan the QR Code
- Post the printed QR code in a physical location where the people you want to make work orders will see it.
- Use any smartphone or mobile device with a camera to scan the QR code.
- Tap the link that appears on the camera to open the Work Orderspage for that location.
Submit the work order
- Type in the issue
- The issue becomes the summary in the work order when it is created
- Tap the Submitbutton
Revoke the QR code
- Jolt has implemented some guardrails against the QR code being abused.
- If you no longer want a QR code to allow work orders to be created, take the following steps:
- On the Web Portal, navigate toLists | Work Ordersand click on theTemplatestab.
- Select the work order template you want to use.
- Click on the Settingstab and scroll down.
- Select the location you want to revoke the QR code for
- Click the Revoke QR Codebutton
Highlights
- Improved Work Orders filter UX
- Product selection at print time
- Improved label printing reliability and stability
Features
Labeling
Product Selection At Print time -
If using Products in Jolt to populate label information, you can now set a label to select the product at print time. This lets you print the same products and decide which template or layout you want to use at print time. You can create a label and assign it to template A but set the product to “Determine at Print time.” You can repeat the same step for Template B. Then, at print time the user can select a label for either Template A or Template B and it will then let them select a product so that they can print any product across either template. This is very helpful when you have a dynamic need for printing labels for products using different layouts that aren’t known in advance and must be decided on at print time.
Additional Improvements
- The label name search is now faster and more accurate. You can now search for label names regardless of word order and you can search using an external label ID (Eg. item UPC or PLU).
- Labels will no longer print negative numbers for weight, even when above the tare weight.
- The "Remove product from scale" message will no longer appear when no scale is connected.
- Improved accuracy for date-based printing settings.
- Ensured that ZT111 printers show the correct model in the app.
- Label barcodes now size correctly and are easier to scan.
- Improved handling of barcode errors with clearer messages.
- The app no longer flashes unnecessarily when updating the print preview.
- The weight unit display is now more consistent across the app.
- Improved how label length is handled to ensure consistent printing.
- The dropdown icon for selecting label sizes is now properly centered.
- Scale connections are now always detected properly.
- The new scale screen design makes it easier to use especially with autopriting and at print time options.
- Improved Printer Connection Reliability
- Improved overall performance and stability.
Work Orders
Improved filter UX
- When selecting filters on the Work Orders Home Screen
, you can now select checkboxes without dismissing the keyboard. This saves time and taps.Highlights
- Open work orders from QR code
- Work orders grid customizations
Features
Work Orders
Open work orders by scanning QR code
- People who don’t have the Jolt
app can create a work order by scanning a QR code. Read this Canny article for more information. Filter on checkmark column
- The work order grid now has filter capabilities on checkbox items. Click the filter button on the column heading and select Checked or Unchecked to filter the list by the characters you type. 
Checkbox Filter
Text string filtering
- The work order grid now has filtering on text type columns such as short entry for free entry items. You can click the Filter button in the column header, type in a little text and press Enter to filter the list by the characters you typed. 
Text String Filter
Rename column headings
- You can customize the column headings on the grid. When you hover over a column heading, you will see the Pencil icon. Click on it to rename the column heading. Changes you make here are universal for all users. 
Rename Columns
Remove photos from grid
- The photo carousel now has an option to remove a photo from the work orders grid. 
Remove Button on Photos
Fixes
- Time & Temp report won’t load from All Reports page.
Highlights
- New Bluetooth probe support
Features
Labels
- Support for Star MG-T Series NTEP & Measurement Canada Certified Scales- They’re great for the grocery industry, for produce, butcher shops, delis, salad bars, or for bulk sales of any kind. These trade-legal, Class III accuracy scales are also perfect for any retail sector selling items by weight, such as wash-and-fold laundromats and dry cleaners, fabric outlets, farmer’s markets, nursery and garden centers, farm supply stores, and more.
Star MG-T Series Scale
Lists
Support for new probe
- The Therma K Blue
probe is now supported in Jolt
. This new probe has a K-type adapter that supports many different kinds of probe tips. It connects with Jolt
using BlueTooth automatically without any configuration. 
Therma K Blue
Work Orders
Work order count on Home Screen
- You can now see how many work orders are open along with how many are showing in your filtered view. This helps you know if you should expand your filters to see other work orders. 
Work Order Count
Show active filters on Home Screen
- The Home Screen
filter buttons turn blue when the filter is turned on and limiting the number of open work orders you can see. This is helpful for knowing that your filters could be hiding a work order that you’re looking for. 
Active Filter Button
Fixes
- Android dropping last letter of prompt text
- Locations without additional Lists products don’t default to All Lists
- Work order @mention list go behind the post button on Android
- Work order @mentions in new thread keep opening keyboard
- Creating a planned corrective action could interrupt sync
Highlights
- Filtering & sorting on the Work Orders page
- Option to print or email a work order
- Notification on a status change
Features
Work Orders
Column filters and sorting on the Work Orders page
- You can now filter by multiple columns on the Work Orders
page. Click the Filter
icon on any column header that supports it to filter the Work Orders
page by selections in that column. This works for the following column types:- People
- Multiple choice
- Yes/No
- Assigned to
To unfilter the page, you can either click on the filter button and uncheck the items, or click the
Reset Filters
button at the top. To sort the page, click on the column name to sort in ascending sequence. Click a second time to switch to descending, and a third time to go back to the default sort.
Column Filter Dropdown
Option to print a work order
- You can now print a PDF of a work order by. Click on the work order number to open the side sheet and click the More Options button at the top and select Print work order.Your browser print dialogue box opens and you can select a printer or saved the printout as a PDF. The printout includes your company logo, location name, and the person who printed it with the date/time printed.
Work Order Print Dialogue
Option to email work order
- You can now email a work order from the Work Orders page. To email a work order, the template it was created from must allow work orders to be emailed. See the support article Creating Work Order Templates for information on how to set that. To email a work order, take the following steps:- Navigate to Lists | Work Ordersand select a work order type.
- Click the link on the work order number to open the side sheet.
- Click on the Emailtab.
- Click Compose, type in an email address and clickAdd.
- - You can add more than one email address if you want.
- Check the box to provide recipient consent and click Send.
Send Email Page
- Joltwill send an email to the recipient with a PDF of the work order attached to it.
- Important Note: The PDF attached to the email contains all of the information that is currently on the work order including photos and item results.
- You can also see a history of all emails sent out from a work order on the Emailtab.
Notification on status change
- Your can now set up a notification for when a work order changes status. This feature also allows you to set a notification on any multiple choice or yes/no item on a work order. See the support article Work Order Notifications for more information on how this works.
Item Changed Notification
Highlights
Label Printing
- Support for Zebra ZT111 industrial printer
- Support for Rice Lake weight scale
- Improved printing performance and stability
- Label feature enhancements
Work Orders
- Multi-location Home Screen for Work Orders
- @mention users in a work order post or comment
- Customize status and priority on work order templates
Features
Labels
- Support for Zebra ZT111 printer
Performance and stability improvements
- Improved printing speeds
- Printer connection stability
- Better status updates
- Improved print clarity
New Label Printing feature Features
- Product Connection Support
- Formula Support
- Cloud Printing
- Custom Image Item now supports PNG, JPG, and SVG
- Print Margins
- Images for Label Button Tile
- Label Batches
- Additional fonts for Labels
- Item Borders
- Background images
- Inverted print regions
Lists
Option for item comments
- A new checkbox has been added to the Logbook Entry
modal that displays when you add a Logbook
entry to a list item. The “Add Post to Logbook
” checkbox can be unchecked if you just want to make a comment on an item without creating a Logbook
entry. This feature is in BETA and is scheduled to be available to everyone on 02/25/25.
Work Orders
To learn more about
Jolt Work Orders
, take the Work Orders Interest Survey. Multi-location Home Screen for Work Orders
- A new tab has been added to the Home
module in the Jolt
app that shows your open work orders for all locations that you have access to. For the best user experience, you should be connected to Jolt
in personal mode
. (See Single User vs Multiple User Device Modes in Jolt for more information.)See the Multi-location Home Screen for Work Orders article to learn more about this feature.
Mention other users in posts
- You can now @mention other users in a work order post or comment. When you are writing a post or comment, you can type the @ sign to see a list of users with permissions to the work order location and work order type. In the near future, you can optionally send notifications to users that are mentioned to draw them into the conversation about resolving the issue.
Customize Status & Priority on Work Orders
- You can now set multiple choice items to be your status and priority for a work order and filter by those on the app. See the Customize Work Order Status & Priority article to learn more about this feature.Email work order from app
- You can now email a PDF copy of a work order from the app. To email a work order, the template it was created from must allow work orders to be emailed. See the support article Creating Work Order Templates for information on how to set that. To email a work order, take the following steps:- Tap the More Optionsbutton in the blue work order summary area.
- Select Email Work Orderfrom the bottom sheet
- Tap Select Recipients.
- Type in the email address and tap Add.
- Tap Save.
- Check the consent checkbox and tap Sendat the bottom.
Email Address Entry
After the email is sent, a record of who sent the email and when along with the recipients appears in the email history section.
While you can queue up an email to send when the device is off line, the email will not go out until the device gets connected to the internet.
The email goes out and contains the email address of the sender, the location name, address, and phone number. Attached to the email is a PDF of the work order showing all of the items and any results and/or pictures that are on the work order.
Work Order Email on Phone
Work Order PDF Attachment
Fixes
- Score not showing correctly on sublist items
- Multiple choice conditional display not working on app
View all work orders assigned to you from any location on one screen.
What is it?
A new tab in the Home Screen on app version 6.0.4 lets authorized users see work orders from any location they have access to.
Why does it matter?
Maintenance crews typically service multiple locations and need to see available work from all of them to plan out their day.
How does it work?
To access the multi-location
Home Screen
from the app, tap on the Home
button on the menu and tap on the Work Orders
tab. Note
that this user experience is designed to work best when you are connected to Jolt
in personal mode
. (See Single User vs Multiple User Device Modes in Jolt for more information on connecting your device in personal mode.)
You can
filter the list
by - Location
- Assigned to person
- Work order type
- Status
- Priority
>>>>>>>See the
Creating Work Order Templates
support article for more information on how to assign status and priority.Use the filters to select which set of work orders you want to look at.
The work order cards show the following information:
- Assigned to person's avatar or initials icon
- Work order location name
- Issue summary
- Work order number
- Due date
- Status
- Priority
When you tap on one of the cards, you are taken to that work order. If the work order is in a location other than the one you are connected to, the app will first switch locations. In the initial release (version 5.45.0), the app will not track the work order to the new location and you'll have to find it in the list and select it to work on it. In a future version of the app, tapping the work order card will land you on the work order in the new location.
You can specify items to be your status and priority items on a work order.
What is it?
This feature lets you set a multiple choice item to be the work order template status and priority so that you can filter by status and priority on the app.
Why is it important?
Since different work order types might use different multiple choice items for status and priority, this feature lets you customize your experience to suit your workflow.
How does it work?
To set you status and priority for a work order template, an authorized user can take the following steps after upgrading the Jolt app to v6.0.4:
- Navigate to Lists | Work Ordersand click on theTemplatestab.
- Select the work order you want to change and click on the Settingstab.
- Scroll to the Status & Prioritysection.
- In the dropdown, select the multiple choice item you want to use for status. Repeat this step for priority.
- Saveyour changes.
Once the
Jolt
app syncs, you will be able to filter the Work Orders Home Screen
by status and priority
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Fixes
- Adding photos may crash app on Motorola devices
- Multiple choice conditional display not working on app
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