On Thursday last week I put the weekly schedule out. When I clicked "publish" it kind of froze. Took about 10 minutes to actually publish, but did eventually work. I immediately started getting texts from staff asking why they only had shifts at 1 location. It seems Jolt unregistered them from 1 site or the other (I manage 2). I noticed my app didn't work at all. I emailed and left voicemails, sent screen shots. Now its 4 days later, I cant log in to my schedule builder at all, none of the staff have access to their lists, temp logs, and can't request leave or swap shifts. For some reason I now have access to some other business (Rivington St?)'s schedule, but neither of my own. I can't get through to support by phone, and have sent 6 emails. No response. My feedback is, maybe answer the phone?
